Flexible Spending Accounts FAQs
Click here to see a full list of questions (PDF)
TexFlex Card Swipe Validation Process
A TexFlexSM Card Swipe Validation Request is a notification sent by WageWorks by email (or by mail if you don’t have an email address on file) that explains you must send WageWorks an itemized receipt or Explanation of Benefits (EOB) to prove your purchase is eligible under IRS rules. The IRS requires WageWorks verify all expenses are eligible.
No. WageWorks will only send you a TexFlex Card Swipe Validation Request if you’ve made a purchase with your TexFlex debit card that wasn’t automatically validated. The following are examples of purchases that may not be automatically validated:
- You used your card at a merchant that does not have an inventory information approval system (IIAS).
- WageWorks cannot match the amount of the transaction to one of your plan’s copay amounts.
- The merchant or provider’s office does not provide enough detail to validate the expense. This may occur if you go to the dentist or hospital.
You can validate your card swipe online, by mail or by fax.
Online: To validate your card swipe online, log in to your TexFlex account and click on “Card Swipe Validation” on the left-hand menu. Step-by-step instructions are available on the How to Validate Your Card Swipe flier.
By fax or mail: If you prefer, you can validate your TexFlex card swipe by fax or mail. Print a copy of your Validation Request Form and send it to WageWorks with your itemized receipt or explanation of benefits (EOB). Fax to (866) 643-2219, or mail to WageWorks Spending Account Center, P.O. Box 34700, Louisville, KY 40232-4700.
If you can't provide an itemized receipt or EOB, you can send in a check or money order to repay the amount of the claim or submit a new, claim (for an eligible expense you paid for out-of-pocket) to offset the overpayment of the current claim. Submit new claim with itemized receipt or EOB online, by fax or mail.
Yes. Your TexFlex Card Swipe Request Form will provide you with an “Account Suspension Date.” You can view your TexFlex Card Swipe Request Form by logging in to your TexFlex account and clicking on, “Documents and Forms” in the left-hand menu.
It’s best to submit proper documentation to validate your card swipe as soon as you can after receiving a TexFlex Card Swipe Validation Request. But, if you don’t validate your card swipe within 30 days of the initial validation request date (listed on the TexFlex Card Swipe Validation Request Form), WageWorks will send you a second TexFlex Card Swipe Validation Request.
If you don’t validate your card swipe after receiving your second TexFlex Card Swipe Validation Request, you will receive a Card Suspension Notice from WageWorks. You will have 15 days from the date on your Card Suspension Notice to validate your card swipe.
You must validate your TexFlex debit card transactions so you can continue using your TexFlex debit card for eligible purchases in the future. If you don't validate your card swipe by the “Account Suspension Date” listed on your TexFlex Card Swipe Validation Request Form, WageWorks will suspend your TexFlex debit card, or ask you to repay the unsubstantiated amount to the plan.
A TexFlex flexible spending account (FSA) lets you set aside money from your paycheck, pre-tax, to use for eligible out-of-pocket expenses. The TexFlex program is available to all benefits-eligible active employees.
- Health care FSA – used to pay eligible out-of-pocket medical, dental, vision, hearing and prescription drug expenses and some over-the-counter items. Your full election amount is available for use up front, and pre-tax contributions are deducted from your paycheck on a monthly basis.
- Dependent care FSA – used to pay for eligible dependent care expenses to include child care, before and after school care, day camps and adult day care. Pre-tax contributions post to your dependent care account on a monthly basis and claims can only be filed after dependent care services have been received.
- Limited FSA – only available to members participating in Consumer Directed HealthSelect and used to pay for eligible out-of-pocket dental and vision expenses only. Your full election amount is available for use up front, and pre-tax contributions are deducted from your paycheck on a monthly basis.
The Employees Retirement System of Texas (ERS) Board of Trustees awarded the third-party administrator contract for the TexFlex program to WageWorks, LLC (WageWorks). The contract will cover a four-year term beginning September 1, 2015 through August 31, 2019.
WageWorks manages the TexFlex program from their Louisville, Kentucky and Salt Lake City, Utah locations. Contact TexFlex customer care at WageWorks toll-free at (844) 884-2364. WageWorks is available from 7 a.m. to 7 p.m. Central, Monday-Friday.
You can visit the TexFlex website to:
- use the Decision Support Tool/Savings Calculator to estimate your contributions,
- review program resources, and
- see news and updates.
The TexFlex program is available to all benefits-eligible active employees. Participation in the TexFlex program is voluntary. You don’t have to enroll in the Texas Employees Group Benefits Program (GBP) medical or dental plans to participate in the TexFlex health care FSA or dependent care FSA.
Note: If you are enrolled in Consumer Directed HealthSelect, you cannot have a health care FSA, but you can have a Limited FSA for eligible vision and dental expenses.
The TexFlex FSA contributions are deducted from your paycheck before taxes. This pre-tax deduction lowers your taxable income, so you pay less Federal income tax and Federal Insurance Contributions Act (FICA) tax, saving you more money.
|Annual Savings||with TexFlex||without TexFlex|
|TexFlex pre-tax contribution||($2,000)||$0|
|Federal income, Social Security and Medicare taxes||($10,966)||($11,616)|
|After-tax dollars spent on eligible expenses||$0||($2,000)|
|Real spendable income||$37,034||$36,384|
|Savings with TexFlex||$650|
* Sample tax savings for a single taxpayer with no dependents. Actual savings will vary based on your individual tax situation.
You can enroll in TexFlex Flexible spending accounts:
- during Summer Enrollment;
- within 31 days of experiencing a qualifying life event (QLE), such as marriage, birth, etc.; or
- within 31 days of your date of hire.
When you enroll, you designate how much to put into your TexFlex account annually. The annual amount is divided by the number of months left in the plan year and is taken from your check each month. Each account is a separate plan, which means funds, cannot be transferred between accounts.
Once you have enrolled in the program, your participation will automatically continue into the next plan year. You can make changes to your enrollment or your annual contributions during Summer Enrollment.
You may increase (up to the annual maximum) or decrease your contribution during the plan year if you experience a qualifying life event.
If you do not make any changes to your TexFlex elections during Summer Enrollment, you will be automatically re-enrolled at your previous election amount.
If the IRS allowed annual maximum increases, your contribution amount will not automatically be increased. You will need to change your contribution election during Summer Enrollment or with a qualifying life event.
You decide how much of your paycheck to contribute into either a health care or dependent care account, or both. Use the Decision Support Tool/Savings Calculator to determine how much to contribute. Contributions are deducted from your paycheck before taxes.
|Annual minimum||Annual maximum|
|Health care account||$180||$2,550|
|Dependent care account||$180||$5,000*|
*If you and your spouse each have a dependent care account, you are limited to $5,000 between the two of you.
Keep in mind you can carry over up to $500 in unused funds to the next plan year. Any unused funds greater than the carry-over limit will be forfeited after December 31.
The IRS requires only eligible expenses be purchased using TexFlex account funds. Eligible expense include:
- copays, deductibles or coinsurance for medical, dental or vision plans
- prescription medications
- glasses, contacts, or laser eye surgery
- orthodontia treatments, such as braces
Note: Over-the-counter medications (except insulin) are NOT eligible for reimbursement unless the medication is prescribed.
Click here for a list of eligible expenses.
TexFlex covers daycare services used to allow you or your spouse to be gainfully employed or actively seek gainful employment. Your spouse is also eligible if they are a full-time student, or physically or mentally disabled.
Your dependents are eligible for TexFlex, as long as they are:
- claimed as a federal income tax exemption,
- reside in your household, and
- under age 13, or physically/mentally incapable of self-care.
If your child turns 13 during the plan year, you can change the contributions to your TexFlex dependent care FSA within 31 days of their birth date.
For information about qualifying dependents, please refer to IRS Publication 503.
Click here for a list of eligible expenses.
No. There is a fee holiday for your TexFlex accounts and TexFlex debit card for Plan Year 2017 (September 1, 2016–August 31, 2017).
Claims / Reimbursement
If you have received a Card Swipe Validation Request, you can validate your claim online at www.TexFlexERS.com. Log in to your account and click:
- Card Swipe Validation on the left navigation menu;
- The row of the claim you need to validate, under the Claim section;
- Upload Documentation button under the Validation Activity section;
- Browse and select the itemized receipt or explanation of benefits (EOB) you have saved to your computer; (NOTE: the document you upload must be a .JPG, .TIF, or .PDF file); and
Once you have successfully uploaded your document, the status box will display, "Upload Successful."
You also have the option to fax a copy of your Card Swipe Validation Request and your itemized receipt or explanation of benefits (EOB) documentation to: (866) 643-2219, or mail to: WageWorks Spending Account Center | P.O. Box 34700 | Louisville, KY 40232-4700.
There are different ways to use your TexFlex FSA funds. You can:
- Use the TexFlex debit card* at the time of purchase.
- Upload your claims through the TexFlex website or mobile app after you have incurred the expense.
- Submit a claim by mail after you have incurred the expense to
WageWorks TexFlex, 11405 Bluegrass Parkway, Louisville KY 40299
- Submit a claim by fax after you have incurred the expense.
Fax number (866) 643-2219
Dependent care FSA members will receive reimbursements up to the amount available in their account. Once money is available in your account again, you will be reimbursed for the remaining amount of the claim. You can file a claim only after you have received the service. If you file a claim prior to receipt of services, your claim will be denied and you will have to resubmit the claim.
*NOTE: The TexFlex debit card cannot be used with dependent care FSA funds.
The IRS considers an expense to be “incurred” at the time you receive the care or the date of service, not when you are billed or pay for the expense. The expense must be incurred within the TexFlex plan year and while you have coverage to receive reimbursement.
For example: If your doctor bills you on November 1 for services you received on October 15, October 15 is considered to be the date that you incurred the expense.
If you had dental work done on September 8, but the provider had you prepay in August, September 8 is considered to be the date that you incurred the expense.
If you are not using the debit card, you will need to submit a claim for reimbursement. WageWorks will mail you a check or you can sign up for direct deposits into your bank account. Claims processing will generally take 3-5 business days.
You may file claims until December 31 following the end of the plan year. If you submit paper claims for expenses that you incurred during the plan year, they must be postmarked no later than December 31. Claims postmarked after December 31 will be denied. You should file your claims as you incur expenses. If claims are submitted on December 31 and they have missing information, you may not receive your reimbursement.
The IRS requires only eligible expenses be purchased using TexFlex FSA funds. It is important to save all your receipts regardless of the method of payment.
You can carry over $25 to $500 of unused health care FSA or limited FSA funds from one plan year to the next. Any amount over $500 will be forfeited. More information about the carryover is available in the carryover section.
The carry-over does not apply to the dependent care account. Instead, at the end of the plan year you have a 2 ½ grace period to use dependent care FSA funds from the previous plan year.
You have until December 31 to file claims for health care FSA or limited FSA expenses incurred by August 31, and dependent care FSA expenses incurred by November 15.
The grace period is the 2 ½ month period at the end of the plan year, from September 1 - November 15, when you may incur new claims using the previous plan year funds.
If you have a significant change in dependent care services costs, it is considered a qualifying life event (QLE). Because it is a QLE, you can either reduce your contribution amount or discontinue participation in your dependent care FSA. You would have 31 days from the date the QLE occurred, to make changes to your TexFlex dependent care account. Changes must be consistent with the QLE.
NOTE: If you stop participation due to an eligible QLE, and have an excess balance, you can only use the excess balance for expenses incurred prior to the date the dependent care FSA was closed.
Yes. You'll need to file IRS Form 2441-Child and Dependent Care Expenses with your Form 1040. (Go to www.irs.gov to see Instructions for IRS Form 2441.) On IRS form, you will identify all persons or organizations that provided care for your child or dependent. If you have questions about this form, please speak with your tax advisor.
When you terminate employment you can only submit claims for eligible health care and dependent care FSA expenses incurred through your termination date.
You can choose to continue participation in your health care FSA through COBRA. To continue participation through COBRA you have 105 days from the last day of the month your employment ends to submit your payment to ERS.
You have until December 31 of each year to file claims for expenses you incurred while participating.
If you have a TexFlex debit card, the card will deactivate on the last day of the month in which your employment ends.
Carry-over is a feature that allows health care FSA participants to carry over $25 to $500 of unused funds from one plan year to the next. The carry-over can help you minimize forfeitures and maximize the value you receive from your FSA benefit.
Yes. You can carry over up to $500 from your health care FSA. Any amount over $500 will be forfeited. If you have more than $500 from previous plan year health care FSA funds, you have until December 31 to file claims on that money. You cannot use the amount over the $500 carry-over for current plan year expenses.
If you re-enroll in the TexFlex health care FSA, there is no carry-over minimum.
If you discontinue participation in the health care FSA for the new plan year, you must have a carry-over balance of at least $25. If you have less than this amount, you have until December 31 to file claims for expenses incurred in the previous plan year. You cannot use a health care FSA balance of less than $25 in the new plan year if you did not re-enroll.
The carry-over only applies to the TexFlex health care FSA. Carry-over does not apply to the TexFlex dependent care FSA.
You must be a TexFlex health care FSA participant on August 31, the last day of the previous plan year, to qualify for the carry-over balance. This includes participation through COBRA continuation.
No. You can still contribute up to the IRS contribution limit each plan year. If you have a carry-over amount, it will be added to the amount you elect to contribute to the TexFlex health care FSA. Therefore, you could have access up to $3,050 in your health care FSA or limited FSA balances if you carry-over $500 from the previous plan year and contributed the full $2,550 for the new plan year.
No. A health care FSA cannot offer both the carry-over and the grace period. For GBP participants, the carry-over is only available for the health care FSA and limited FSA.
Please note: the TexFlex dependent care FSA allows a grace period instead of a carry-over.
If your balance is $25 or more, it will be carried over into the next plan year. You can use your TexFlex debit card to access your carryover balance. If you have less than $25 in your health care FSA, you have until December 31 to file claims from the previous plan year.
No. The carry-over does not apply to a dependent care FSA. It is only available for TexFlex health care FSA and limited FSA. The dependent care FSA still includes the grace period through November 15 and any funds left in your account after the end of the run out period (December 31) will be forfeited. This means you must incur new expenses between September 1 and November 15 of the following year. The last day to submit claims is December 31.
Carry-over funds will be available in mid-September following a blackout period. If you incur expenses during the blackout, you can file electronic and paper claims for those expenses and be reimbursed when the funds are made available. You will have access to your new plan year election immediately on September 1.
No. You can use your carry-over until you leave employment or exhaust the funds. You have until December 31 to submit claims incurred prior to your termination date.
Carry-over funds are used last to allow you to file claims for expenses incurred in the previous plan year through the run-out period (December 31). If you paid an eligible expense out-of-pocket in the previous plan year and file the claim during the run-out period, WageWorks will use the carry-over and any remaining funds first to reimburse you before using your new plan year election. This ensures you receive the maximum reimbursement. Keep in mind, carry-over funds do not expire.
Yes. If you have an existing TexFlex debit card, you can continue to use it as long as you are actively employed and have a balance.
Yes. You’ll receive a new TexFlex WageWorks debit card with your carry-over balance if:
- you continue participation in the TexFlex health care FSA for the upcoming plan year; or
- you discontinue participation in the TexFlex health care FSA for the upcoming plan year but have a minimum carryover amount of $25 (up to $500) in your account.
If you leave employment prior to August 31, you would need to continue your participation in the TexFlex health care FSA until August 31 through COBRA for your balance to carry over. Otherwise, you won’t be eligible for the carryover and any funds in your account after December 31 will be forfeited.
Please note: you would no longer be able to use your TexFlex debit card and would need to file paper claims for your eligible health care expenses.
TexFlex Debit Card
There is no fee for the debit card. The TexFlex debit card lets you conveniently pay for eligible out-of-pocket expenses using your TexFlex health care FSA or limited FSA funds. Because your TexFlex account funds are pre-tax, the Internal Revenue Service (IRS) requires that the TexFlex debit card be used only at providers and retailers who provide eligible services and products.
If you do not have your card when payment is due at the provider, you have the option of paying the expense using another form of payment and submitting a claim for reimbursement claim.
Yes. You can only use your TexFlex debit card to pay for eligible health care FSA and limited FSA items purchased from merchants who accept VISA®. If the merchant or provider does not accept the card, you’ll need to pay for the items with another form of payment and then submit a claim for reimbursement.
If your expense is greater than your available balance, your card will be declined.
IRS rules require that expenses from your TexFlex dependent care FSA be incurred and services received before funds can be reimbursed to you. The debit card cannot confirm that either of these two criteria have been met, therefore, your card cannot be used for dependent care expenses.
Yes. To order a free TexFlex debit card for your spouse or dependents, sign in to your TexFlex account and select, “Request Additional Card,” or call WageWorks toll-free at (844) 884-2364.
To report a lost or stolen card, call UMB Health Care Services immediately at 1-888-835-3060. Please see your Benefits Card Cardholder Agreement for additional lost/stolen information.
- Card Activation 1-800-832-3409
- Lost/Stolen Card 1-888-835-3060
- Change PIN Number 1-888-999-0121
- TexFlex Customer Service 1-844-884-2364
TexFlex Limited Flexible Spending Account
TexFlex LFSA is an account that lets you set aside money on a pre-tax basis – for both you and your eligible dependents – the same way a health care flexible spending account (FSA) does, except it is limited to dental and vision expenses so that it complies with IRS requirements. TexFlex LFSA is administered by WageWorks, LLC (WageWorks). The TexFlex LFSA will be available starting September 1, 2016.
Only employees enrolled in Consumer Directed HealthSelect are eligible to enroll in an LFSA (retirees are not eligible).
If you enroll in Consumer Directed HealthSelect, you do not have to enroll in an LFSA. However, if you have a TexFlex health care FSA balance of $25 to $500, after August 31, 2016, an LFSA will be opened for you. Your balance will be rolled over because IRS rules don’t allow participation in both a health care FSA and an HSA. Any amount less than $25 or over $500 will be forfeited (participants have until December 31, 2016 to file claims for Plan Year 2016 expenses before funds are forfeited).
If you have less than $25 in your TexFlex health care FSA and enroll in an LFSA, the balance would roll over.
Because an LFSA is a pre-tax benefit, the IRS limits the amount you can contribute to your account. The limits are determined each year by the IRS. The annual minimum contribution amount is $180 and the annual maximum contribution amount is $2,550.
During Summer Enrollment, contact your benefits coordinator, ERS, or log in to your ERS account and elect the annual contribution amount you would like deducted from your paycheck monthly. Your annual contribution will be deducted before taxes and in equal amounts throughout the year. Your full annual pledge will be available on September 1, 2016.
Remember, you must first enroll in Consumer Directed HealthSelect to enroll in an LFSA.
You can carry over up to $500 of your TexFlex LFSA funds to the next plan year.
You can only purchase eligible out-of-pocket dental and vision expenses. General health care expenses that are eligible under a health care FSA are NOT eligible under an LFSA. Visit www.TexFlexERS.com to see the TexFlex Limited Flexible Spending Account Eligible Expense Guide under “Program Resources.”
An LFSA lets you set money aside for eligible dental and vision expenses before taxes are taken out of your paycheck, which lowers your taxable income.
When you enroll in an LFSA, you will automatically receive a free TexFlex debit card. The TexFlex debit card gives you immediate access to your entire annual contribution amount. Just swipe the card when it’s time to pay for your eligible dental and vision expenses. Keep all receipts in case you’re asked to provide verification at a later time.
Note: If you currently participate in the TexFlex health care FSA or the TexFlex commuter spending account and already have a TexFlex debit card, you won’t receive another debit card, you’ll use the same one.If you pay out of pocket, you can file a claim online, by mail or fax. Claims are generally processed in 3 – 5 business days. Once your claim is approved, WageWorks reimburses you from your LFSA by check or through direct deposit.
When you terminate employment you can only submit claims for eligible dental and vision expenses incurred through your termination date.
You can choose to continue participation in your LFSA through COBRA and could file claims for eligible expenses incurred throughout your participation.
Your TexFlex debit card is deactivated on the last day of the month in which your employment ends.
TexFlex Customer Care
(844) 884-2364 toll-free
Monday – Friday, 7 a.m. – 7 p.m. CT
- TexFlex account questions
- Claim reimbursement status
- TexFlex debit card
Claims Address:WageWorks, LLC.
P.O. Box 34700
Louisville, KY 40232
Overnight Mail:WageWorks, LLC.
11405 Bluegrass Parkway
Louisville, KY 40299